You're managing multiple locations. Your group is growing. But your systems keep slowing you down.
No retainers. No open ends. You always know what you're getting and when.
01 · Foundation first
Most popular
Start with a Plan of Approach
"Scattered tools, manual workarounds, data that never comes together. You know it should work better. You just don't know where to start."
We map which systems are in place, how they're used and where the pain is. We talk to the people who work in the operation every day, not just the owner. The result is a priority order: what produces results now, what can wait, and what needs to be replaced, in a sequence that disrupts operations as little as possible.
Interviews on the floor
Current state mapped
Gap-analysis
Routes & solutions
Implementation roadmap
4–6 weeks · Concrete action plan as the end result
02 · Build
Most popular
Automate manual work
"The foundation is solid, processes are clear. We know where manual work lives and we're ready to eliminate it."
We know where manual work is done and hours get lost. We build the connections and automations that take that work away. Solutions your team actually uses, implemented outside peak season so the operation keeps running.
Scoping & Design
Build
Pilot
Launch
Within weeks of finalising the plan, the first automation is live, freeing your team to focus on guests
From chaos to clarity
One group, forty applications, and a team that got stuck.
Pillows Hotels grew to six locations in two countries with a digital architecture that hadn't kept pace. Every hotel had its own tools, its own integrations and its own workarounds. Revenue management, guest communication and financial reporting ran on a combination of export files and people who knew how it worked. That worked, until it couldn't anymore.
What we delivered
hours
manual work eliminated
per week
hours
recovered per year,
group-wide
~
FTE
to freed-up
capacity
We spoke with every department working in the systems daily: revenue management, reservations, sales, marketing, finance and the GMs at each location. That gave us a complete picture of what was there, what was failing and what needed to connect.
From there we made the architecture and stack decisions. Which systems form the core, which ones sit around it, where the data flows and how everything stays connected as the group grows. Each choice came with a clear rationale, a full view of the costs per scenario and an implementation timeline that keeps the operation running.
Before
Pillows in 2024
A stack that no longer grew with the organisation
Pillows grew to six locations in two countries over eight years. The technology didn't keep pace. Tools were added one at a time, each chosen to solve a specific problem at a specific moment. Together they formed a stack that worked, until they grew out of it.
4 to 6 systems open at every check-in
3 separate tools for guest communication, plus another for upsells
A different keycard system at each location
Manual reconciliation between PMS and accounting,
No MICE tooling; quotes and planning handled in spreadsheets
Two weeks per month spent on group-wide schedule creation by hand
A previous attempt to fix this had stalled two years earlier
After
Pillows in 2026
One integrated platform, six locations
Six planned go-lives in under three months. No big bang, no wholesale vendor swap. A redesigned architecture where every tool was chosen with a connected architecture in mind. Pillows owns every decision, every contract and every cutover.
From 40+ separate tools to 18 connected systems
One guest profile across all locations
Real-time financial insights from PMS to accounting
MICE pipeline visible in one dashboard, group-wide
92 hours of manual work per week eliminated
4,200 hours recovered per year, equivalent to 2.5 FTE
Six sequential go-lives, smallest location first, largest last
"We faced a significant challenge: preparing our organization for a complex digital transformation. Best Byte has been a tremendous help in this. What made the difference for us is that they truly understand the hospitality market. No standard advice, but thinking along in a way that fits what you actually need, and being honest and critical when needed. They brought structure to a process that can quickly become overwhelming, and kept asking questions until every detail was clear. That gave us confidence we weren’t overlooking anything. At the same time, they remained positive about all the possibilities. They also took a lot off our plate when it came to communication with external parties. That not only saved time, but also created clarity and, above all, calm throughout the process. All in all, a collaboration that not only delivered results, but was genuinely enjoyable. Personal, engaged, and with real expertise."
Julia Vijftigschild
Business Process Manager
Without Best Byte
Your systems still don't talk to each other
If one person leaves, the overview leaves with them
The revenue manager is still exporting every Monday
A guest who stayed at one location is a stranger at the next
Every month you wait is capacity you're not getting back
With Best Byte
Your systems work as one
The overview stays, no matter who's in the room
Your revenue manager spends Mondays on strategy, rather than exports
Returning guests get recognised, wherever they check in
Every month gives back capacity you used to lose